Climber owned since 1973

Supervisor

Supervisor // Neptune Mountaineering

WHO WE ARE  
Neptune Mountaineering is an outdoor specialty retail store dedicated to welcoming all. We are owned, managed, and staffed by people inspired by the outdoors.
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Our Mission  
We serve our guests by understanding their needs and utilizing our expertise to provide the highest quality equipment to heighten their experience in the outdoors.   
 
Welcome All - Always Learn - Cultivate Community
 
Inspire Environmental Stewardship - Enrich Lives 
We Sell Fun 

 

RESPONSIBILITIES AND DUTIES

  • Perform and delegate some store opening and closing procedures when scheduled
  • Assist in leading sales staff throughout the shift, ensuring that customers’ needs are met, meals and breaks are taken appropriately, and the store is performing to expectations
  • Communicate effectively with the sales staff about sales goals, store promotions or initiatives, and other general information that supports the overall company objectives
  • Ensure that the sales floor is clean, and well-merchandised by doing or delegating duties such as re-stocking, fluffing/tucking the apparel, dusting, vacuuming, and other general cleaning duties throughout the workday
  • Engages in positive interactions with all levels and types of customers, tailoring the sales approach to find the right product and the right solutions for that customer
  • Provides customers with accurate and appropriate product and service information, including ski shop and rental needs, both in-store and over the phone
  • Works periods at the cash register to complete sales transactions and handle returns and general questions
  • Researches transaction issues or undocumented discounts when necessary
  • Identifies, researches, and resolves customer needs and issues.
  • Supports shipping and receiving with product distribution to the floor and helps with merchandising it appropriately
  • Supports management with any other duties as assigned

  

QUALIFICATIONS:

  • High attention to detail oriented and strong customer service skills.
  • Ability to be consistently reliable and punctual
  • Has demonstrated leadership qualities and proven communication skills both verbal and written.
  • Has a strong interest in outdoor activity and is passionate about the gear needed for those activities at a high level.
  • Enjoys learning about gear and the latest technologies in the realm of both equipment and apparel.
  • Motivated to seek out customers’ needs, sell them the right products for their adventure, and encourage and teach others how to sell better.
  • Availability to work a flexible schedule, including evenings and weekends

 

WHAT WE OFFER 

  • Pay Range: $19 - $21 per hour depending on experience. 
  • Exclusive employee pricing and discounts on a variety of outdoor equipment. 
  • Access to rental equipment at Neptune Mountaineering. 
  • “Pay-to-Play” product testing incentives and rewards. 
  • Full-time employees eligible for Group Health Insurance with subsidy 
  • Free access to a local indoor climbing gym.

To apply for this position, please submit your resume, pay requirements and cover letter to jobs@neptunemountaineering.com.