Return & Exchanges

If you find that you need to return a purchase that you’ve made from Neptune Mountaineering, we’ll be happy to refund your money or exchange the item subject to the following criteria:

• Items must be returned within 30 days with tags attached & accompanied by the original receipt
• All returned items must be in new & unused condition (including footwear)
• Customers are responsible for all return shipping charges.

Non-Returnable Items

Due to safety and liability issues, some items are not returnable. This includes, but may not be limited to, all life safety equipment such as:

• Fall protection equipment – including belay devices, carabiners, and webbing
• Ropes
• Harnesses and helmets
• Avalanche transceivers & float bags
• AvaLung once the plastic has been removed from the mouth piece
• GPS & other electronic devices
• Modified or drilled skis
• Packrafts

Sale & Clearance Items

Sale and clearance items are sold “as is” and are not returnable.

To make a return or exchange:

Please email us at info@neptunemountaineering.com - include a copy of your receipt, invoice or packing list.