Return & Exchanges

If you find that you need to return a purchase that you’ve made from Neptune Mountaineering, we’ll be happy to refund your money or exchange the item subject to the following criteria:

  • Items must be returned within 30 days with tags attached & accompanied by the original receipt
  • All returned items must be in new & unused condition (including footwear)
  • Customers are responsible for all return shipping charges.

Non-Returnable Items

Due to safety and liability issues, some items are not returnable. This includes, but may not be limited to, all life safety equipment such as:

  • Fall protection equipment – including belay devices, carabiners, and webbing
  • Ropes
  • Harnesses and helmets
  • Avalanche transceivers & float bags
  • AvaLung once the plastic has been removed from the mouth piece
  • GPS & other electronic devices
  • Modified or drilled skis
  • Packrafts

Sale & Clearance Items

Sale and clearance items are sold “as is” and are not returnable.

To make a return or exchange by mail:

Please include a copy of your receipt, invoice or packing list. If you no longer have one of these, please make sure to email us, so we know who to process the return back to.

Mail To:

Neptune Mountaineering Online Returns
633 South Broadway
Boulder, Colorado 80305